When you work with Irenestra Voltane for custom flower arrangements, we collect information that helps us create beautiful bouquets and provide exceptional service. This happens in several ways throughout our working relationship.

We gather personal details when you contact us for consultations - your name, phone number, email address, and delivery location in Sumqayıt or surrounding areas. We also collect information about your flower preferences, color choices, occasion details, and any special requests that help us design the perfect arrangement.

Your information serves specific purposes in our flower arrangement business. We use contact details to communicate about your orders, send design photos for approval, and coordinate delivery times that work for you.

Design preferences help us create arrangements that match your vision perfectly. We keep records of past orders so we can recreate favorite arrangements or suggest similar styles for future occasions. Payment information is processed securely and used only for completing transactions.

We might also use your information to send occasional updates about seasonal flowers or new design offerings, but only if you've expressed interest in hearing from us.

We don't sell or rent your personal information to outside companies. Your details stay within our small team that handles flower arrangements, customer service, and deliveries in the Sumqayıt area.

We may share limited information with trusted service providers who help us run our business - like payment processors or delivery partners. These companies are required to protect your information and can only use it for the specific services they provide to us.

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Customer records are stored securely, and we limit access to information on a need-to-know basis within our team.

While we implement security measures appropriate for a small business, no system is completely secure. We encourage you to be cautious when sharing sensitive information over email or phone, and to contact us immediately if you notice any suspicious activity.

We retain your information for as long as needed to fulfill services and comply with business record requirements under Azerbaijan law. Order histories and contact details are typically kept for several years to help with reorders and customer service.

You have several rights regarding your personal information. You can request to see what information we have about you, ask us to correct any inaccuracies, or request that we delete your records if you no longer want to work with us.

If you prefer not to receive marketing communications, you can opt out at any time by contacting us directly. We'll still need to communicate about active orders and business matters, but we'll stop sending promotional messages.

You can also request that we limit how we use your information or ask us to provide a copy of your data in a portable format. We'll work with you to address these requests promptly and fairly.

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site. These are small files stored on your device that remember your preferences and help our website function properly.

You can control cookie settings through your web browser. Disabling cookies might affect some website features, but won't prevent you from contacting us or placing orders through other methods.

We may also collect basic website analytics to understand which pages are most helpful to visitors and how we can improve our online presence. This information is generally anonymous and doesn't identify individual users.

We may update this privacy policy occasionally to reflect changes in our business practices or legal requirements. When we make significant changes, we'll notify existing customers through email or phone contact.

The effective date at the top of this policy shows when it was last updated. We encourage you to review this policy periodically, especially if you're a regular customer or if you have questions about how we handle information.

If you disagree with changes to our privacy practices, you can discuss your concerns with us directly or choose to discontinue our services.